Get in touch.
Questions
Email support@haulr.co.nz with your question.
Data errors
Wrong limit or a structure in the wrong place? Report it in the app, or email support@haulr.co.nz with the location and what you saw. Reports may be reviewed before anything changes.
Privacy
Email support@haulr.co.nz. The Privacy Act sets 20 working days for responding to a request.
FAQs
Who is HAULR for?
Oversize operators, load pilots, truckies, road works crews, travellers and anyone else on New Zealand roads. Truck parking, cafes, repairs and other services that welcome heavy vehicles can also be listed on the Community page.
Is HAULR free?
You can try it free. Every new user gets a 7 day free trial of the app, and nothing is charged inside it. If you do not cancel before it ends, your first payment is taken on day 8. You can cancel any time in your App Store or Google Play account settings. The tools on this website, like the load check, the travel planner and the plain-words guide, are free to use with no sign-up. Join the waitlist for plan and pricing details.
Where does the information come from?
From the Land Transport Rule, NZTA’s public pages, and each council’s own published bylaws, notices and maps where we can find them. The source and date are shown beside each rule. It is general information only, and your permit and the road signs come first.
Does HAULR guarantee a route is suitable?
No. It’s a planning aid. We can’t verify every council’s data, restrictions change without notice, and the absence of a warning doesn’t mean a route is suitable for your vehicle. Always follow road signage and your permit conditions.
Who can see my location?
Live Tracking only runs while you have an active overdimension load. While it runs, other people using the app can see your approximate position on the map. You choose whether your company name is shown. If you drive under a fleet account, your fleet account holder can also see your location while a trip is active, not outside one.
How do I cancel?
Through your App Store or Google Play account settings, since that’s who takes the payment. Fleet accounts, email us.
How do I delete my account?
In the app under Settings, or email us to ask for it. See how to delete your account.